Last updated: 14 September 2026
At Yourlab ("we", "our", "us"), accessible from https://www.yourlab.co.in/, protecting the privacy of our visitors and patients is one of our top priorities. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
1. Information We Collect
- Contact details — name, mobile number and address that you share when booking a test or sending an inquiry via WhatsApp, phone or our contact form.
- Health information — test selections, prescriptions and sample-related information required to provide diagnostic services.
- Technical data — anonymous analytics data such as browser type, pages visited and time spent, collected through cookies and analytics tools.
2. How We Use Your Information
- To schedule and complete home sample collection appointments.
- To process your tests and deliver reports to you.
- To respond to inquiries and provide customer support.
- To improve our website, services and patient experience.
3. WhatsApp Communication
Our booking system works through WhatsApp. When you click a "Book Now" button, a pre-filled message opens in your WhatsApp application. Communication on WhatsApp is subject to WhatsApp's own privacy policy. We use the information you send us only for booking and service purposes.
4. Confidentiality of Health Records
Your test reports and health information are treated as strictly confidential. Reports are shared only with you or a person/doctor you authorise. We never sell or rent your personal or health information to third parties.
5. Cookies
Our website may use cookies and similar technologies (such as Google Analytics) to understand visitor behaviour and improve the website. You can disable cookies in your browser settings at any time.
6. Data Security
We use reasonable technical and organisational safeguards to protect your information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
7. Your Rights
You may request access to, correction of, or deletion of your personal information by contacting us at care@yourlab.co.in or on 9589147896.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
9. Contact Us
For any privacy-related questions, contact us at care@yourlab.co.in or call 9589147896.